Smart Support. Real Local Assistance.
Urban Net customers get local WhatsApp support for billing, plans, complaints and service requests, along with network-level technical assistance through a 24×7 support helpline.
WhatsApp & local support
For billing, plans, complaints, service requests and account help — handled by our local Mira Road team.
Remote technical assistance
Available through our support channels for troubleshooting and guidance, including a network-level technical helpline reachable 24×7 at 9833656554. May include guided assistance or secure customer-approved device access where applicable.
On-field engineer visits
Physical engineer visits are available till 7:00 PM. Complaints requiring physical presence after 7:00 PM are assigned to the next available working slot, while remote troubleshooting support remains available through support channels.
24×7 technical helpline: 9833656554
- Step 1Complaint raised
- Step 2Remote diagnosis
- Step 3Engineer assigned
- Step 4Resolution