1. Service availability

Urban Net FTTH services are subject to feasibility and coverage in your building or society. Activation depends on authorized access to ducts, shafts and common-area infrastructure.

2. Installation & activation

Installation is typically completed within 24–72 hours of confirmation in enabled buildings. Customers must provide accurate address and contact information and be available during the install slot.

3. Billing & payments

All plans are billed monthly in advance unless otherwise agreed. Non-payment may lead to service suspension or disconnection. Reactivation may attract charges.

4. Support timings

Remote / WhatsApp support is available daily until 10:00 PM. On-field engineer visits are scheduled until 7:00 PM. After 7:00 PM, physical support is assigned to the next available working slot.

5. OTT / IPTV third-party dependency

OTT and IPTV add-ons depend on third-party content providers and platforms. Channel lineups, apps and content availability may change without prior notice. Netflix and Prime Video are not included by default unless a separate / special subscription applies.

6. Router & device policy

Routers are issued against a refundable deposit of ₹2,000. The first-time Android / IPTV box is chargeable at ₹2,500. Complimentary device offers may apply on eligible long-term plans. Returned devices must be in working condition.

7. Cancellation & recovery

Customers may cancel service with prior notice. Early cancellation may attract device recovery and outstanding-billing charges.

8. Acceptable use

Services are provided for residential use unless a commercial / society office plan is explicitly purchased. Misuse (resale, abusive traffic, illegal use) may result in immediate suspension.

9. Changes to terms

Urban Net may update these terms from time to time. Continued use of services constitutes acceptance of the updated terms.

For any questions about this document, write to info@urbannet.in.

Terms & Conditions